Contact us
Email support@claroo.com and a person will reply within two business days. Support is available in English.
If you're reporting a problem, please include your app version, your device and OS version, and roughly when it happened. It gets you a real answer much faster.
Getting started
Create an account with your email, answer a short set of onboarding questions, and connect a bank. Claroo needs a little transaction history before it can say anything useful, so your first insights appear once your accounts have finished syncing, usually within a few minutes of connecting.
You can use Claroo without connecting a bank, but most of the product depends on real transactions.
Connecting a bank or brokerage
Claroo connects to your accounts through regulated aggregation partners: Plaid and Salt Edge for banks, SnapTrade for brokerages. Claroo never sees or stores your bank login credentials; you enter them with the provider, not with us. Access is read-only. Claroo cannot move money.
If a connection says “Connection lost”: banks periodically require you to re-authorize access. One-tap reconnect isn't available yet. Remove the account in Profile → Data & Privacy → Linked accounts, then add it again. We're working on making this a single tap.
Removing a bank disconnects it and removes the data synced from it.
Where Claroo works
Claroo can connect banks in these countries. If yours isn't listed, join the waitlist. We prioritize new markets by demand.
- België
- Canada
- Česko
- Danmark
- Deutschland
- Eesti
- España
- France
- Hrvatska
- Ireland
- Italia
- Latvija
- Lietuva
- Magyarország
- Malta
- Nederland
- Norge
- Österreich
- Polska
- Portugal
- România
- Schweiz
- Slovenija
- Slovensko
- Suomi
- Sverige
- United Kingdom
- United States
- Κύπρος
- България
Transactions and insights
Claroo categorizes your transactions automatically and builds insights on top of them. Categorization isn't perfect: merchant names arrive from your bank in abbreviated or ambiguous forms, and some are genuinely hard to place. If something looks wrong, tell us at support@claroo.com; corrections feed directly back into the model.
Insights, patterns, and forecasts are informational. Claroo is a financial technology product, not a financial advisor, and nothing in the app is financial, investment, tax, or legal advice.
Notifications
Claroo can send a Daily Brief and alerts. You choose what you receive in Profile → Push notifications, and you can turn any category off at any time. Turning off notifications at the OS level also works and won't affect the rest of the app.
Exporting your data
Go to Profile → Data & Privacy → Export my data. We prepare an export of your wallets and transaction history and send it to your account email within 30 days, as required under GDPR.
Deleting your account
You can delete your account from inside the app, no email required.
First remove every connected bank and brokerage in Profile → Data & Privacy → Linked accounts, so provider access is explicitly revoked. Then go to Profile → Data & Privacy → Delete my account.
Deletion permanently removes your profile, your behavioral data, and everything Claroo knows about you. It cannot be undone. If you're locked out and can't do this yourself, email support@claroo.com from your account address and we'll handle it.
Privacy and security
Claroo doesn't run ads and doesn't sell your data. Ever. Bank access is read-only, credentials are held by our regulated partners rather than by us, and access tokens are encrypted at rest.
Full detail is in our Privacy Policy and Terms of Service.
If you believe you've found a security vulnerability, please report it privately to security@claroo.com rather than disclosing it publicly. We'll acknowledge your report and keep you updated on the fix.
Feedback
Claroo is early, and that's the point. If something felt confusing, broken, or pointless, we want to hear it: feedback@claroo.com. You're not testing a finished product; you're helping shape one.
Company
Claroo SIA
Registration number: 50203511861
Dzirnavu iela 67, Centra rajons, Rīga, LV-1011, Latvia
Support: support@claroo.com · Legal: legal@claroo.com
Claroo is a financial technology product, not a financial advisor. Information on this site is provided for informational purposes only and does not constitute financial, investment, tax, or legal advice.